"Thanks for your purchase! We're getting your account set up." Error

Nokamos · ‎06-30-2020

I am getting the following error. It will not allow me to go any further to manage my account. It has been like this since February. I have tried numerous times to call in but I can only get the automated system. It seems to have issues finding the account. The weird part is that I am able to get email notifications for the account each time I sign in but thats it.

ComcastJonathan · ‎07-01-2020

Hi there @Nokamos, I believe you may have a different Xfinity ID compared to what you're trying.

Could you please go to xfinity.com/id to do a lookup?

I'll also PM you for some account PII that we can't post here.

I am an Official Comcast Employee (On the HQ Identity Product and Serviceability Teams).
Official Employees volunteer their time outside of their normal day jobs to create the best customer experience possible. If and only if you've been tagged, you can PM us by clicking on our name and clicking "Send a Message"

"Thanks for your purchase! We're getting your account set up." Error

Re: "Thanks for your purchase! We're getting your account set up." Error