Please provide some more detail on what error you're seeing, what type of sign-in you attempted with (email, mobile, or username), whether you've tried a different browser, on the My Account app, on your phone, etc.
I am an Official Comcast Employee on the Identity Product Team and the Serviceability team at HQ.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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