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how to close account of deceased person - all paid up

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New Poster

how to close account of deceased person - all paid up

hi - I would like to close the account of deceased person. I was in charge of the persons finances and  everything is all paid up, but I'd like to close down the account completely, so there is no interet login or associated email address, etc.. This access doesn't need to exist anymore. 

 

I'm hoping that I can do this without talking/chatting to anybody. 

 

thank you

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Official Employee

Re: how to close account of deceased person - all paid up

Hi @southHavenLil , I'm sorry for your loss. We have been improving the experience during these difficult times for our customers, and have the following process:

 

https://www.xfinity.com/support/account-management/bereavement

 

Feel free to let me know if there is anything you need assistance with following your submission.


I am an Official Comcast Employee on the Identity Product Team and the Serviceability team at HQ.
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