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email address

New Poster

email address

When I try to add my email address to my account, I get a message that my email address is already associated with another account.

Official Employee

Re: email address

Hi @6949566,


Please start here:


The question you have is listed there, happy to help if you're still having issues taking the steps outlined above.

I am an Official Comcast Employee on the Identity Product Team and the Serviceability team at HQ.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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