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email address

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New Poster

email address

When I try to add my email address to my account, I get a message that my email address is already associated with another account.

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Official Employee

Re: email address

Hi @6949566,

 

Please start here: https://forums.xfinity.com/t5/Sign-In-and-Account-Management/Top-Troubleshooting-Scenarios-START-HER...

 

The question you have is listed there, happy to help if you're still having issues taking the steps outlined above.


I am an Official Comcast Employee on the Identity Product Team and the Serviceability team at HQ.
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