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connecting to account

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connecting to account

I cannot connect to my account online or via the app. There are no customer service reps to speak to. My bill increased by $20 and I don't know why.

Official Employee

Re: connecting to account

Hello, tpickering2. Welcome to the Xfinity Forums!

Its very important to us that customers are able to freely review and manage their accounts. I would be more than happy to look over your account and get it fixed so you can access it, as well as investigate that $20 increase. Please send me a private message with your first and last name, as well as your service address so I can assist. 


 To send a private message, click my name "ComcastTambrey", then click "send a message".

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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