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change in ownership of account

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New Poster

change in ownership of account

Im trying to change the ownership of my account to my roomate and i need help.

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Official Employee

Re: change in ownership of account

We've got just the article for you

https://www.xfinity.com/support/articles/account-ownership-change

 


I am an Official Comcast Employee on the Identity Product Team and the Serviceability team at HQ.
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New Poster

Re: change in ownership of account

It told me to contact you but it wouldnt direct me to change the ownership. 

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Official Employee

Re: change in ownership of account

You need to fill out the form and take it to an Xfinity Retail store for them to make the change.

Or you could have your roommate disconnect and you can set up new services. 


I am an Official Comcast Employee on the Identity Product Team and the Serviceability team at HQ.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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New Poster

Re: change in ownership of account

If I cancel services, can my roomate still use the same xfinity box or will i have to return it and they order a new one?

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Official Employee

Re: change in ownership of account

You'll have to return it and they would get a new one. 

 

You're currently the account holder, meaning if anything happens (eg if you straight up let thempay the bills, and they are delinquent, it becomes your financial and credit liability).

 

You can either fill out the form, bring it to the Xfinity store and have the name changed from yours to theirs (so they assumes financial responsibility) and you maintain service continuity, or you can have them sign up for service and set a date so there's overlap, or simply go to the retail store and they can do a disconnect and set you up with new services and provide you the equipment on the spot. 


I am an Official Comcast Employee on the Identity Product Team and the Serviceability team at HQ.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!