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cannot login to pay or view my bill or get any account info

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New Poster

cannot login to pay or view my bill or get any account info

Everytime I try to login to view my account, pay my bill or view my bill from my phone or desktop computer I get the same error message "Sorry this isn't working right now.  Please reload page and try again".  This has been going on for months.  Please help!

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Official Employee

Re: cannot login to pay or view my bill or get any account info

Hi @sdhall1821 

 

Welcome to the forums. Have you tried troubleshooting through the steps listed here:

https://forums.xfinity.com/t5/Sign-In-and-Account-Management/Top-Troubleshooting-Scenarios-START-HER...

 

If you have (please read the above link steps carefully as they solve at least 90% of most issues) and it still doesn't work, private message me. You can click on my name and click "send message".


I am an Official Comcast Employee on the Identity Product Team and the Serviceability team at HQ.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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