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cannot access account details

nj1935
New Poster

cannot access account details

have been trying to set up autopay.  Can access account but cannot see bill details.  I get a message on this page https://customer.xfinity.com/#/billing

that it is not working right now.  It has not been for over a month.

ComcastEva
Official Employee

Re: cannot access account details

Sorry to learn you have been having these issues for quite some time now. Have you tried a different browser and/or clearing cache and cookies? You can also set up the autopay via the MyAccount app under billing. 


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