account primary user

I decided to log into my xfinity mobile account only to be confronted by a screen telling me that only the primary account holder can log into the account and to re verify my credentials if I am the primary account hold but there is no way to re verify my credentials. So I called them...after 25 minuets of trying to navigate the automated response robot I finally got it to dial a number and that number rang no less than 50 times before I hung up. I then called Xfinity and after a round robin session of 15 or 20 minuets of saying agent and the computer sending me texts I finally got a live person who along with me found it very odd that I can log into my Xfinity account with 3 different log in ID's but was unable to help with the mobile because she was residential so she transferred me to the mobile division. After a 20 minute hold I was greeted by a gentleman who could barely speak English and who then proceeded to (I think he said) submit a ticket and then proceeded to transfer me to another department whom I have been on hold for 2 hours and 17 minuets and I am still on hold as I write this. Now all I want to do is log into my account and I am not sure what good a ticket will do if I cannot do that. How am I supposed to fix this with no existant customer service?