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Xfinity login loop - Chrome

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Regular Visitor

Xfinity login loop - Chrome

Can't log into Xfinity account via Chrome. This is a known issue. 

 

I enter username/password. I'm asked to enter security code texted to my phone. I enter security code. I'm taken back to the login page where it tells me that my username/password are incorrect. If I re-input my info, I'm asked to enter security code again, and the process repeats itself. 

 

I was once able to log into Xfinity via Chrome by resetting my password. But once I logged out of xfinity, I was not able to log back in with the new password, and experienced the loop again.

 

There is one comcast employee who knows what's going on (@ComcastChe). Posting publicly now so that I can get direct message access. 

 

Hope Xfinity can fix this across their platform. 

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Regular Visitor

Re: Xfinity login loop - Chrome

I got this solved by a customer service rep over the phone just now. I'm not at all clear as to how.

 

Here's what I think I understood: my third-party email address - the one I would use for account recovery - hadn't been completely verified (I forget the exact term the rep used - it wasn't "verified"). Once I verified that email address, I was able to sign into Chrome/mobile.

 

Sorry I can't be more specific. 

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New Poster

Re: Xfinity login loop - Chrome

Having this exact same issue, so frustrating.

 

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Official Employee

Re: Xfinity login loop - Chrome

Hello @peterm_li, thanks for reaching out to our Forums! I'm sorry to hear that you were experiencing issues with accessing your Xfinity online account information. I am happy to hear the issue has now been resolved, my apologies for not getting to you sooner. Please be sure to let me know if you need assistance with anything else. We're here to help! 

 

Thanks and we appreciate you being the best part of Comcast. 


I am an Official Comcast Employee.
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Official Employee

Re: Xfinity login loop - Chrome

Hello @katiecarson1976, thanks for reaching out to our Forums! It's upsetting to hear you are experiencing problems with accessing your Xfinity online account. I definitely know how important it is to successfully view this information and I want to get it corrected for you as soon as possible.

Can you please send me a private message including the full name as it appears on the account and your full name if different? 

 

To send me a Private Message, please click my name “ComcastAmira” and click “send a message". 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

Re: Xfinity login loop - Chrome

just sent you two messages.

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Official Employee

Re: Xfinity login loop - Chrome

Hi @katiecarson1976, my apologies for the delay, I was off for the last couple of days. I have responded in our private message and look forward to hearing back from you. Thanks!


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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New Poster

Re: Xfinity login loop - Chrome

I need help as well

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New Poster

Re: Xfinity login loop - Chrome

I am able to access my account via Microsoft Edge, but I prefer to use Chrome and my login credentials are failing with chrome.     Please help

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New Poster

Re: Xfinity login loop - Chrome

I am having the same issue... was there any resolution?

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New Poster

Re: Xfinity login loop - Chrome

I'm having the same problem.  Someone needs to contact me, please.

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Regular Visitor

Re: Xfinity login loop - Chrome

I am getting the login loop as well and on other browsers. 

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Official Employee

Re: Xfinity login loop - Chrome

Hello all! Thanks for reaching out to our Digital Care Team through our Forums page. I am sorry to hear you all are experiencing this login loop issue. We definitely know how important it is to successfully access your Xfinity online account and all of its amazing features. In order to correct this issue, I have to access your account information and check things on the back end, through a private message. Please send me a private message including your first and last name as it appears on the account. 

 

To send me a Private Message, please click my name “ComcastAmira” and click “send a message". 

 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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New Poster

Re: Xfinity login loop - Chrome

how do you get to talk to a person?????

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New Poster

Re: Xfinity login loop - Chrome

Having a similar issue. I have tried to login with multiple different devices and using different web browsers to no avail.
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New Poster

Re: Xfinity login loop - Chrome

Just started having it tonight too. Can't login on chrome, and it INTERMITTENTLY allows me to login on Firefox and nada on edge.

 

Only a month old customer and already can't access my info 😞

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Official Employee

Re: Xfinity login loop - Chrome

@wormraper @ACastillo77 I've PMed you, please let me know in the private correspondence your https://www.whatismybrowser.com/ url - do not post it here. Thanks!


I am an Official Comcast Employee on the Identity Product Team and the Serviceability team at HQ.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!