Xfinity Requiring Two Logins on IOS Device

[dxhound]

About a week ago, any time I log in to get my email on my IPAD (web email access) I have to log in twice.  It appears that one login is needed to get to my account and a second to get to my email.   This doesn't happen when I go in via my Windows PC.  No change in the IPAD IOS.  What's up?  Very annoying to have to enter the same info twice.

[ComcastJonathan]

Please check the stickied post on this subforum:

https://forums.xfinity.com/t5/Sign-In-and-Account-Management/Top-Identity-Troubleshooting-Steps-STAR...

I can't sign in on an Xfinity App, it errors out

1. If you're having issues signing in with your app, the sign-in page is tied to your phone's default browser. Clear the cache on your phone's default browser, (typically Safari on iOS and Chrome on Android)

[dxhound]

Sorry.  None of this helped.  Cleared Safari's cache.  Link you provided did not appear to address the issue.  IOS device is an IPAD.  Appears that first login gets me into my account but a second login required to get to the account's email, even though user name and PW are the same for both.   The IPAD's IOS is upto date and has not been changed for several months. 

[ComcastJonathan]

Hi @dxhound 

Can you be a bit more specific about what you mean when you say iPad?

Are you referring to the Mail application built into iOS? 

Are you referring to the Xfinity Connect app and the sign-in screen there?

If you're referring to the Mail application built into iOS, have you tried to check the settings found in this article?

https://www.xfinity.com/support/articles/iphone-configure-comcast-email

If you're referring to the latter, that should have been cleared via the cache clearing. 

[dxhound]

IPAD Mini 2

IOS 12.4.8

Not using the Mail app in IOS nor the Xfinity connect app.

Have always just used Safari, going to my.xfinity.com and clicking on the Email icon.  Always took just one login to get to the mail.   Now it's two and sometimes more.  Clearing cache had no effect.

[ComcastJonathan]

Hi @dxhound,

Thanks for the clarification, can you try Safari on private browsing and see if it prompts twice as well? 

https://www.laptopmag.com/articles/how-to-private-browsing-safari

[dxhound]

No difference using Safari in private mode on the IPAD.  Still takes tow identical logins.  Don't recall if I mentioned it, but with a Windows laptop using the Firefox browser, I can always login to email in one login. 

[ComcastJonathan]

Thanks for the information @dxhound , we are having our email team investigate the issue and will let you know what they find.