Regular Visitor
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5 Messages
Xfinity Requiring Two Logins on IOS Device
About a week ago, any time I log in to get my email on my IPAD (web email access) I have to log in twice. It appears that one login is needed to get to my account and a second to get to my email. This doesn't happen when I go in via my Windows PC. No change in the IPAD IOS. What's up? Very annoying to have to enter the same info twice.
XfinityJonathan
Official Employee
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839 Messages
5 years ago
Please check the stickied post on this subforum:
https://forums.xfinity.com/t5/Sign-In-and-Account-Management/Top-Identity-Troubleshooting-Steps-START-HERE-BEFORE-POSTING/td-p/3366881
I can't sign in on an Xfinity App, it errors out
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dxhound
Regular Visitor
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5 Messages
5 years ago
Sorry. None of this helped. Cleared Safari's cache. Link you provided did not appear to address the issue. IOS device is an IPAD. Appears that first login gets me into my account but a second login required to get to the account's email, even though user name and PW are the same for both. The IPAD's IOS is upto date and has not been changed for several months.
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XfinityJonathan
Official Employee
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839 Messages
5 years ago
Hi @dxhound
Can you be a bit more specific about what you mean when you say iPad?
Are you referring to the Mail application built into iOS?
Are you referring to the Xfinity Connect app and the sign-in screen there?
If you're referring to the Mail application built into iOS, have you tried to check the settings found in this article?
https://www.xfinity.com/support/articles/iphone-configure-comcast-email
If you're referring to the latter, that should have been cleared via the cache clearing.
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dxhound
Regular Visitor
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5 Messages
5 years ago
IPAD Mini 2
IOS 12.4.8
Not using the Mail app in IOS nor the Xfinity connect app.
Have always just used Safari, going to my.xfinity.com and clicking on the Email icon. Always took just one login to get to the mail. Now it's two and sometimes more. Clearing cache had no effect.
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XfinityJonathan
Official Employee
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839 Messages
5 years ago
Hi @dxhound,
Thanks for the clarification, can you try Safari on private browsing and see if it prompts twice as well?
https://www.laptopmag.com/articles/how-to-private-browsing-safari
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dxhound
Regular Visitor
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5 Messages
5 years ago
No difference using Safari in private mode on the IPAD. Still takes tow identical logins. Don't recall if I mentioned it, but with a Windows laptop using the Firefox browser, I can always login to email in one login.
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XfinityJonathan
Official Employee
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839 Messages
5 years ago
Thanks for the information @dxhound , we are having our email team investigate the issue and will let you know what they find.
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