Xfinity Mobile Log In

[Jharman2012]

I am unable to log in to the Xfinity mobile app because it says I am not the primary user.

I have already confirmed my username and that I am the primary account holder. I was told a ticket would be put in (last week) and never heard back. I currently only have the mobile service. How can I get logged in?

[ComcastJonathan · Accepted solution]

Hi @Jharman2012, can you go here https://customer.xfinity.com/#/settings/account/linked-accounts and unlink  your old account ending in "6" and see if you can sign in again? We're looking into the issue with our developers. 

[Jharman2012]

This solved the issue! Thank you so much for the speedy assistance. 😃

[ComcastJonathan]

Thanks for your patience, and enjoy your services! There's already guidance with our XM Care teams around this as a first diagnostic step, we'll add this to the pinned issue too. It's a high-priority item for fixing.