Community Forum

Xfinity Connectivity to my Devices

Regular Visitor

Xfinity Connectivity to my Devices

All of my services (internet, TV, phone) are working properly with no issues; however, when I log in to my Xfinity account it indicates that they can't communicate with my devices.  Since everything is working properly, why would this be the case?

Official Employee

Re: Xfinity Connectivity to my Devices

First thing's first, are you signed into the correct account? Your Xfinity ID is your email, mobile phone number, or comcast.net username. 

 

Start here http://xfinity.com/id and make sure you're signed into the correct account.


I am an Official Comcast Employee (On the HQ Identity Product and Serviceability Teams).
Official Employees volunteer their time outside of their normal day jobs to create the best customer experience possible. If and only if you've been tagged, you can PM us by clicking on our name and clicking "Send a Message"
Regular Visitor

Re: Xfinity Connectivity to my Devices

I'm an experienced computer user and log in to my xfinity account regular. I only have one account, so the answer is yes I have always been logged into the correct account when experiencing this issue.  

Official Employee

Re: Xfinity Connectivity to my Devices

Great, I'm not sure where the issue you're describing is, can you private message me details and a screenshot? I'll send you a message with what you would be seeing on the My Account website


I am an Official Comcast Employee (On the HQ Identity Product and Serviceability Teams).
Official Employees volunteer their time outside of their normal day jobs to create the best customer experience possible. If and only if you've been tagged, you can PM us by clicking on our name and clicking "Send a Message"