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Xfinity Account Problems

New Poster

Xfinity Account Problems

When I go to my account main page, it says: 


Thanks for your purchase, Clayton!

We're getting your account set up. Check back soon to track and activate your services.


I'm trying to access my prepaid internet pass that I bought when I was prompted when I joined the network. Any ideas? I've contacted support but they seem to be no help.

Official Employee

Re: Xfinity Account Problems

Hi @ClaytonY , I'm PMing you to get your information

I am an Official Comcast Employee (On the HQ Identity Product and Serviceability Teams).
Official Employees volunteer their time outside of their normal day jobs to create the best customer experience possible. If and only if you've been tagged, you can PM us by clicking on our name and clicking "Send a Message"