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Xfinity Account Problems

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Xfinity Account Problems

When I go to my account main page, it says: 


Thanks for your purchase, Clayton!

We're getting your account set up. Check back soon to track and activate your services.


I'm trying to access my prepaid internet pass that I bought when I was prompted when I joined the network. Any ideas? I've contacted support but they seem to be no help.

Official Employee

Re: Xfinity Account Problems

Hi @ClaytonY , I'm PMing you to get your information

I am an Official Comcast Employee on the Identity Product Team and the Serviceability team at HQ.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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