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Wronful Cancellation Request

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New Poster

Wronful Cancellation Request

I have two instances of activity on account, saying I requested service cancellation.

 

I did not do this. I do now want to cancel my service.

 

How can I cancel my cancellation request?

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Gold Problem Solver

Re: Wronful Cancellation Request

Comcast Security Assurance should be able to help. You can reach them at 1-888-565-4329 (from https://internetsecurity.xfinity.com/help/report-abuse/). Note that this is NOT one of the general customer service numbers.

The first-line reps there are sometimes not very helpful, so you may need to be persistent and keep at them until you get a satisfactory answer.