Just PMed you, please check your inbox. Every case is unique with different causes, however we are looking at patterns for potential root causes.
I have had an account for three years now and have been having this issue since last year. I have been able to pay my bill on my home network, but would like access to my actual account and would appreciate it if an employee could PM me about the issue as well. I tried to schedule a phone call when the problem first began, but every time I clicked on the link it would redirect me to an error message, which kept happening for months.
Moving forward, this issue can only be resolved through calls and chat as they are not solvable in this subforum.