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“Were getting your account set up”

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“Were getting your account set up”

I’ve had this account for months now and I have not been able to access any account info because I get that same message. I’ve tried the forgot my Xfinity ID fix but when I do it tells me the information isn’t matching.
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Re: “Were getting your account set up”

I am having the same problem.  It's been 2 weeks now.