Contributor
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112 Messages
We're Sorry - message
Website issues.... I click Change My Plan and get
www.xfinity.com/buy/plan/offersFilter?upgrade=true
My contract is nearly up and i am not waiting 20+ minutes on the phone.....maybe I'll just cancel.
Seems I get this in other areas of the site too.. .. its 2020... not to hard to create a functioning website for self-service... my bank and insurance does it fine..
We're sorry.
Please contact us and one of our friendly and knowledgeable representatives can help.
XfinityJonathan
Official Employee
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839 Messages
5 years ago
There may be some complexity associated with your account that's preventing your ability to change the plan, apologies but our sales/care folks will have biller access to put in any changes to your order.
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