Community Forum

We're Sorry - message

Highlighted
Regular Contributor

We're Sorry - message

Website issues.... I click Change My Plan  and get

 www.xfinity.com/buy/plan/offersFilter?upgrade=true

 

My contract is nearly up and i am not waiting 20+ minutes on the phone.....maybe I'll just cancel.

 

Seems I get this in other areas of the site too..  .. its 2020... not to hard to create a functioning website for self-service... my bank and insurance does it fine..

We're sorry.

Please contact us and one of our friendly and knowledgeable representatives can help.

Highlighted
Official Employee

Re: We're Sorry - message

There may be some complexity associated with your account that's preventing your ability to change the plan, apologies but our sales/care folks will have biller access to put in any changes to your order.


I am an Official Comcast Employee on the Identity Product Team and the Serviceability team at HQ.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!