“We are setting up your account” loop

[Nsdeluzio56]

Hi,

Yesterday, through the mobile version of the xfinity website, I purchased an internet plan for my new address, and in the process set up a new xfinity account. I put in my address, my number and my email, and I checked out successfully.

However, When I tried to log in after that, and subsequently since then, the screen just says “We are setting up your account, check back later.”

I’ve tried to lookup my id at xfinity.com/Id but whenever I put in my information, it sends me a confirmation code (either via SMS or email) and after I enter the code, it says that information doesn’t match any our records.

This is weird because I am able to sign in (with my mobile number or email) to view and post in the forums.

At this point I don’t really know what to do as I scheduled Comcast technicians to come instal internet today but never got the confirmation email, and I can’t access my account to check my services.

[ComcastMartin]

Hello, @Nsdeluzio56. 

When this happens usually something disrupted the flow of the order process. I can double-check into our system to see what happened. Can you please send me your full name and full address where you set up services?

Thanks for visiting our forums! I can't wait to help out!