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Want to use same phone # and email address to verify multiple email addresses

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Frequent Visitor

Want to use same phone # and email address to verify multiple email addresses

I have two comcast.net email addresses: One I use for low-priority "junk" emails (newsletters, ads, etc.) and one I keep private for only friends and family to contact me.

 

I would like to tie both to my single cell phone number and a single backup gmail.com address for security issues such as a forgotten password and two-step verification.  When I attempt to do either, however, I get an error message stating the phone number or gmail.com address is already associated with another Comcast account.

 

Why doesn't Comcast allow this?  In addition to the reason I've listed above, I would think being able to do this would be a benefit to parents who have one or more of their children's email accounts tied to their master account and billing.

 

Any thoughts?  Thanks in advance.

 

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Official Employee

Re: Want to use same phone # and email address to verify multiple email addresses

Hi @Anon532810,

 

The identity structure is currently set up where an email can be used only once to identify an individual. Gmail and other email services allow for aliases, e.g. putting in a (+) between the emailhandle+alias@gmail.com that you can leverage (tips here), and you can assign those to your secondaries. You can also use Google Voice for another phone number as needed.

 

Children can use "Viewer" roles and would not have contact points managed by them, so the Primary can always manage their accounts for them and reset their passwords in case they are locked out. 

 


@Anon532810 wrote:

I have two comcast.net email addresses: One I use for low-priority "junk" emails (newsletters, ads, etc.) and one I keep private for only friends and family to contact me.

 

I would like to tie both to my single cell phone number and a single backup gmail.com address for security issues such as a forgotten password and two-step verification.  When I attempt to do either, however, I get an error message stating the phone number or gmail.com address is already associated with another Comcast account.

 

Why doesn't Comcast allow this?  In addition to the reason I've listed above, I would think being able to do this would be a benefit to parents who have one or more of their children's email accounts tied to their master account and billing.

 

Any thoughts?  Thanks in advance.

 


 


I am an Official Comcast Employee on the Identity Product Team and the Serviceability team at HQ.
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