I rarely use Xfinity. Tried to check which Users are associated with my account. I have THREE, but only the Primary came up. How do I locate the other two? Thank you.
Did you log in with the Primary account?
@cccomputes wrote: ... How do I locate the other two? ...
Double check your UserIDs on your home system with the Lookup tool at https://idm.xfinity.com/myaccount/lookup. After you enter the requested information you'll see a list of the UserIDs on your account.
If the IDs are not as you expect, contact one of their reps at the phone number on your bill or 1-800-Comcast, or use one of the other options on https://www.xfinity.com/support/contact-us/ and have them fix the problem.
Thank you for your help. I ended up having to call, give them the serial number of my cabler box before they would give me a reset code to change the password on my third username.
NOW I have to go and change the passwords for all userame names on Outlook and on my iPad. But at least I am on my way to getting it working again. Quite a hassle. Thank you so very much for your help.
By the way, Bruce and Again, this IS CCCarole 🙂