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Username issues. Level 1,2,3 support also has been making numerous promises that they cannot keep.

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New Poster

Username issues. Level 1,2,3 support also has been making numerous promises that they cannot keep.

I created a username and comcast tech support deleted and created a new one for testing and now I cannot get my original username back. It says that the username is associated with another account. I've been on the phone for a month with tech support level 1, level 2, and level 3. The levels jut keep going up and no one seems to ever call back as numerous promises are being made. Over and over again. I still have not gotten this issue resolve and am about to cancel my xfinity service. I there any help in here Thanks

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Official Employee

Re: Username issues. Level 1,2,3 support also has been making numerous promises that they cannot kee

@Erindeere546  please see my PM


I am an Official Comcast Employee on the Identity Product Team and the Serviceability team at HQ.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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