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User Agreements legal document listing gives unreliable information

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Contributor

User Agreements legal document listing gives unreliable information

Three weeks ago, I noticed an issue with the listing of legal agreements in My Account (https://customer.xfinity.com/#/settings/account/contracts) where refreshing the webpage would cause the list of agreements to change between 3 and 4 in number, and the dates that I supposedly agreed to them also changed on page refresh. Redacted screenshots below.

 

(EDIT: I don't know what happened to the screenshots I posted, they got censored for some reason.)

 

This is pretty bad, because if you are going to list what I've agreed to legally, then it better be correct, and be the same every time I view it. I suspect that this is broken for a lot of people.

 

Telephone support made up a reason to get rid of me about the website undergoing maintenance, but it has lasted for three weeks now and can't be considered maintenance. Chat support was useless.

 

I then contacted Twitter Comcast cares. I was able to post screenshots of this behavior for them to review. They finally acknowledged it's broken. They opened a ticket to someone inside your company. They supposedly looked at it and resolved the ticket over a week ago. It is still broken. I contacted Comcast cares at Twitter again saying so. They promised to look into it again, but have not gotten back to me with a single update.

 

I contacted executive customer support and went round and round for a week in a complete waste of time, they have no intention to do anything except get rid of me without any committment to follow up on this.

 

So, as of now, every one of the four customer support channels I have used had been unable to provide any valuable response to what is clearly a broken website.

 

<edited>

 

Untitled.jpgUntitled3.jpgUntitled2.jpg

 

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Expert

Re: User Agreements legal document listing gives unreliable information

@jfederline 

 

Have you cleared your cache recently?  If not, try doing so before looking at the information again.

 

As for your posted images, they have to be approved by the administrator before they can be shown publicly due to some unscrupulous posters that posted very inappropriate images.


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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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Contributor

Re: User Agreements legal document listing gives unreliable information

Oh yeah, cleared cache. I'm in IT myself. Different browsers, different devices, different platforms, you name it. Its definitely broken. I'm still waiting for someone to actually try to replicate it. See about getting those images approved, it tell sthe whole story.

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Contributor

Re: User Agreements legal document listing gives unreliable information

FYI - Verified still broken same way just now.

 

<edited>

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Contributor

Re: User Agreements legal document listing gives unreliable information

FYI - Verified still broken. Going on months now.

 

Filled out a website performance survey,  providing URL to this article. Hopefully the external website customer expeirence quality vendor will get someone at corpoorate there to care enough to look at it.

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Contributor

Re: User Agreements legal document listing gives unreliable information

Just another ping to say that is still broken on the website. If you are tempted to trust this legal data, keep refreshing the page, see if the list of agreements and their dates change. In my case it eventually does what I show here with screenshots, without fail. Sometimes 2 times, sometimes 20 or more, but it always does.

<edited>

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Contributor

Re: User Agreements legal document listing gives unreliable information

Weekly spot check shows this User Agreements listing is still broken, generating different lists of user agreements I have supposedly agreed to, with different dates I supposedly agreed to them on.

 

<edited>

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Official Employee

Re: User Agreements legal document listing gives unreliable information

Hello, jfederline!

Thanks for reaching out to us about this issue you are seeing with the user agreements online. You are likely seeing the various dates these agreements were renewed but I would be more than happy to take a closer look to see what may be causing this discrepancy. 
 Please send me a private message with your first and last name, as well as your service address so I can assist. 

 

 To send a private message, click my name "ComcastTambrey", then click "send a message".


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Contributor

Re: User Agreements legal document listing gives unreliable information

PM sent. Good luck. No has succeeded to date. Still broken today.

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Contributor

Re: User Agreements legal document listing gives unreliable information

So, just a regular chime in to say this is still broken in exactly the same way three and a half months later. You've become the latest Comcast rep to not make any visible progress on this. Next!

 

The contracts and legal agreements portion of this customer website continues to provide unreliable information that no one should use to make any decisions regarding their relationship with Comcast or Xfinity.

 

We've given Comcast plenty of attempts to fix it. Its time for a different approach that gets results. 

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Contributor

Re: User Agreements legal document listing gives unreliable information

Checking in with no update to status. Still broken in same way. It's pretty much official, months later, multiple customer support channels later, Comcast doesn't cares about this. Hopefully, that will change soon.