Community Forum
Three weeks ago, I noticed an issue with the listing of legal agreements in My Account (https://customer.xfinity.com/#/settings/account/contracts) where refreshing the webpage would cause the list of agreements to change between 3 and 4 in number, and the dates that I supposedly agreed to them also changed on page refresh. Redacted screenshots below.
(EDIT: I don't know what happened to the screenshots I posted, they got censored for some reason.)
This is pretty bad, because if you are going to list what I've agreed to legally, then it better be correct, and be the same every time I view it. I suspect that this is broken for a lot of people.
Telephone support made up a reason to get rid of me about the website undergoing maintenance, but it has lasted for three weeks now and can't be considered maintenance. Chat support was useless.
I then contacted Twitter Comcast cares. I was able to post screenshots of this behavior for them to review. They finally acknowledged it's broken. They opened a ticket to someone inside your company. They supposedly looked at it and resolved the ticket over a week ago. It is still broken. I contacted Comcast cares at Twitter again saying so. They promised to look into it again, but have not gotten back to me with a single update.
I contacted executive customer support and went round and round for a week in a complete waste of time, they have no intention to do anything except get rid of me without any committment to follow up on this.
So, as of now, every one of the four customer support channels I have used had been unable to provide any valuable response to what is clearly a broken website.
<edited>
Have you cleared your cache recently? If not, try doing so before looking at the information again.
As for your posted images, they have to be approved by the administrator before they can be shown publicly due to some unscrupulous posters that posted very inappropriate images.
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Hello, jfederline!
Thanks for reaching out to us about this issue you are seeing with the user agreements online. You are likely seeing the various dates these agreements were renewed but I would be more than happy to take a closer look to see what may be causing this discrepancy.
Please send me a private message with your first and last name, as well as your service address so I can assist.
To send a private message, click my name "ComcastTambrey", then click "send a message".
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
