Unknown Provisioning Service Error

[rpstecovich]

I need help getting an old email address back.  User name was changed accidentally and when I try to change it back I receive the Unknown Provisioning Service Error.  

[ComcastJonathan · Accepted solution]

Hi, there's a 90-day lockout of the original username. Private Message me your information and original username and I'll put a request in with the team to get it restored.

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@rpstecovich wrote:

I need help getting an old email address back.  User name was changed accidentally and when I try to change it back I receive the Unknown Provisioning Service Error.  

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[sean_bussie]

I am trying to get an old email adress back. Can someone please help

[kellylake1]

Hi,

 I accidentally went to change the display name and now it has changed my email address.  I have had this email for 20 years and need to get it back as my ENTIRE WORK AND PERSONAL life is wrapped up in it.... I cant seem to get a human on the phone at Xfinity and am literally in tears right now....  PLEASE HELP ME>>>> PLEASE!!!!!!

[kellylake1]

 I accidentally went to change the display name and now it has changed my email address.  I have had this email for 20 years and need to get it back as my ENTIRE WORK AND PERSONAL life is wrapped up in it.... I cant seem to get a human on the phone at Xfinity and am literally in tears right now....  PLEASE HELP ME>>>> PLEASE!!!!!!

i WILL LOSE THOUSANDS OF URGENT AND LIFE ALTERING EMAILS AND INFORMATION IF i DONT GET THIS BACK,.... PLEASE SOMEONE CALL ME AND HELP.. 

[ComcastJonathan]

We're working with @kellylake1  on her issue.