New Poster
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1 Message
Unknown Provisioning Service Error
I need help getting an old email address back. User name was changed accidentally and when I try to change it back I receive the Unknown Provisioning Service Error.
New Poster
•
1 Message
I need help getting an old email address back. User name was changed accidentally and when I try to change it back I receive the Unknown Provisioning Service Error.
Accepted Solution
XfinityJonathan
Official Employee
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839 Messages
5 years ago
Hi, there's a 90-day lockout of the original username. Private Message me your information and original username and I'll put a request in with the team to get it restored.
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sean_bussie
New Poster
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2 Messages
5 years ago
I am trying to get an old email adress back. Can someone please help
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kellylake1
Frequent Visitor
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19 Messages
5 years ago
I accidentally went to change the display name and now it has changed my email address. I have had this email for 20 years and need to get it back as my ENTIRE WORK AND PERSONAL life is wrapped up in it.... I cant seem to get a human on the phone at Xfinity and am literally in tears right now.... PLEASE HELP ME>>>> PLEASE!!!!!!
i WILL LOSE THOUSANDS OF URGENT AND LIFE ALTERING EMAILS AND INFORMATION IF i DONT GET THIS BACK,.... PLEASE SOMEONE CALL ME AND HELP..
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kellylake1
Frequent Visitor
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19 Messages
5 years ago
Hi,
I accidentally went to change the display name and now it has changed my email address. I have had this email for 20 years and need to get it back as my ENTIRE WORK AND PERSONAL life is wrapped up in it.... I cant seem to get a human on the phone at Xfinity and am literally in tears right now.... PLEASE HELP ME>>>> PLEASE!!!!!!
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XfinityJonathan
Official Employee
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839 Messages
5 years ago
We're working with @kellylake1 on her issue.
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