Community Forum

Unable to see data usage in account

christhegale
Frequent Visitor

Unable to see data usage in account

In preperation for the new data caps I went into my account to try and get an idea of how much data we regularly use and the chart is blank for the last 4 months (last month with any data is July).  I tried viewing through my X1 box as well but no luck.

 

Anybody run into this and know how a way to fix/see the data usage?  

 

I've read multiple places about being able to upgrade to unlimited data for somewhere around an additional $30/month and am very interested in this, but don't want to change anything until I can get an accurate reflection of what's been going on for the past several months.

 

Thanks!

Mem11
Frequent Visitor

Re: Unable to see data usage in account

Same problem, went to check my usage for the last few months because of the new data caps, but my chart is blank for the last 5 months(June was the last month we had any data).

 

Based on my previous usage, I shouldn't come anywhere near the 1.2TB cap, but you just never know with Comcast.

CCAndrew
Diamond Problem Solver

Re: Unable to see data usage in account

You won’t see it until the New Year when the cap is integrated

I am a Retired Official Comcast Employee
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!
Mem11
Frequent Visitor

Re: Unable to see data usage in account

Well that's interesting, because it seemed to be working for me up until June.  Was it shut down for a reason???  Was the information before it was shut down inaccurate???

 

Anyway for me to see what my actual usage has been for the last few months???  It sure would be nice to know where we stand, so that if we are close to the limit I can adjust my internet use before the caps take effect.

erica_g
New Poster

Re: Unable to see data usage in account

Going into Feb of 2021 and still not able to view 🤔