Community Forum

Two-step verification

chstew52
New Poster

Two-step verification

This past weekend, I've received at least three two-step verification codes sent to my phone, yet this request wasn't generated by me. I assume someone else is trying to access my account - is that correct? I had the same thing happen 2 or 3 months ago and I changed my password. Now it's happening again - is changing my password the right solution and the only solution? 

ComcastJonathan
Official Employee

Re: Two-step verification

Hey there @chstew52 

 

This is exactly why you should have two-step verification enabled, thanks for keeping your account secure.

 

Did you make a big password shift, or did you just modify a letter or number? I'd also check https://haveibeenpwned.com/ to see if your email has been compromised as well. I recommend a fully different password, if you're going from "password" to "p4ssw0rd" and the password has been compromised there may be an attempt to brute-force in with the most likely combinations. 


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chstew52
New Poster

Re: Two-step verification

Yes I did change my password earlier in the summer. It wasn't a minor (one letter or number) but a complete do-over. Thanks for confirming what I suspected. I will change it once again!!

ComcastJonathan
Official Employee

Re: Two-step verification

Thanks for the update, unfortunately passwords get compromised all the time

 

I wrote in this troubleshooting guide some steps you can run to check your computer for potential malware (if you're running MacOS, updates for the OS and browser plugins are also areas to check).

 

"There's a great guide here and here by HowToGeek around this for those who aren't as familiar with how to secure your computer, and a very advanced guide on how to remove any viruses/trojans, etc. If you have spyware on your machine or device, whatever you change your password to will be recaptured and used by bad actors."

 

Stay safe out there!

 


I am an Official Comcast Employee (On the HQ Identity Product and Serviceability Teams).
Official Employees volunteer their time outside of their normal day jobs to create the best customer experience possible. If and only if you've been tagged, you can PM us by clicking on our name and clicking "Send a Message"