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Two accounts

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New Poster

Two accounts

Anyone know how to link two accounts?  I have one for our home and one for our vacation rental.  I cannot integrate the two through one user name and one password.  So I have two usernames and two passwords (one set for each account) but then when I try to register my mobile phone and my email with the second account, the systems says "that is already linked to another account."  No kidding.  

 

My bank, investment broker, and even BGE link all of a customers accounts under one profile, but apparently not Xfinity.  I can't be the only customer with multiple accounts.  Any suggestions, ideas?

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Official Employee

Re: Two accounts

Hi there @118Conduit 

 

We've fixed it on the front-end for our customers to automatically link when they sign up for services, but for folks like yourself with two accounts already, we are working through documentation to support. Below are instructions on how to do so:

 

Customer Issue:

Customers who have two or more separate sign-ins but want to link the accounts together so they can manage their accounts under one Xfinity ID sign in credential (e.g. to pay their bill).

 

Here's an assumption with hypothetical information on your setup (do not post any actual account information or personal information here, thanks!)

 

  • Home account ending in -1234
    • Xfinity ID: home@comcast.net (Your username is the first part of your @comcast.net email)
    • Phone number: 222-222-2222 (verified)
  • Vacation Rental ending in -1111

Steps:

  1. Sign in using your vacation home credentials, and go to the Users tab.
  2. Click "Add a New User"
  3. Select "Manager"
  4. Type in First, Last name
  5. Type in phone number associated with home account ending in -1234
  6. Recieve SMS, click the link.
  7. Type in your street address associated with vacation rental ending in -1111
  8. Create a password
  9. Sign out
  10. Sign in with primary associated with home account ending in -1234 (home@comcast.net) You should now be linked, and on the upper right if you click on your accout number, you will be able to see both -1234 and -1111 in the dropdown. You can also go here https://customer.xfinity.com/#/settings/account/linked-accountsto directly see which accounts have been linked, and to select one and "make primary" 

For more information on how to manage linked accounts, see the following article:

https://www.xfinity.com/support/articles/switching-between-multiple-accounts

 

Happy to answer any general questions here, if you'd like to talk specifically about your account, please private message me.

 


@118Conduit wrote:

Anyone know how to link two accounts?  I have one for our home and one for our vacation rental.  I cannot integrate the two through one user name and one password.  So I have two usernames and two passwords (one set for each account) but then when I try to register my mobile phone and my email with the second account, the systems says "that is already linked to another account."  No kidding.  

 

My bank, investment broker, and even BGE link all of a customers accounts under one profile, but apparently not Xfinity.  I can't be the only customer with multiple accounts.  Any suggestions, ideas?


 


I am an Official Comcast Employee on the Identity Product Team and the Serviceability team at HQ.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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New Poster

Re: Two accounts

I have a similar situation (home and vacation accounts), but I'm replacing the modem in the vacation home and can't log in to set up network. (It is possible that a teenager messed up the settings.) The internet and phone on that account are therefore out of service. If I phone Xfinity from my main account I'm asked to choose between the 2 accounts, but this only addresses billing issues. All online interactions default strictly to the main account. I'd really like to be able to access that second account. 

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Official Employee

Re: Two accounts

Hi @79pemberton 

 

You can go into My Account --> Settings --> Linked Account Management --> Edit and select the account you want to "Make Primary" which will default everything over.

https://www.xfinity.com/support/articles/switching-between-multiple-accounts

 

Could you let me know which experiences you are trying to access? The Stream website supports linked accounts switching to the desired account as well. 

 


@79pemberton wrote:

I have a similar situation (home and vacation accounts), but I'm replacing the modem in the vacation home and can't log in to set up network. (It is possible that a teenager messed up the settings.) The internet and phone on that account are therefore out of service. If I phone Xfinity from my main account I'm asked to choose between the 2 accounts, but this only addresses billing issues. All online interactions default strictly to the main account. I'd really like to be able to access that second account. 


 


I am an Official Comcast Employee on the Identity Product Team and the Serviceability team at HQ.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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New Poster

Re: Two accounts

I cannot log in to the secondary/vacation home account. It rejects everything I enter - passwords, SSN, etc.

 

Only the billing system, reached by telephone, recognizes that I have two accounts. The website does not -- so I cannot choose a primary account and link the other.

 

 

 

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Official Employee

Re: Two accounts

hi @79pemberton, sounds like I'll have to do some investigation outside of the publicly posted forum. Please send me a private message.

 

To send a private message, please click my name "ComcastJonathan" then select "Send a Message" on the right side.


I am an Official Comcast Employee on the Identity Product Team and the Serviceability team at HQ.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!