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Trying to pay my bill using "Quicken Bill pay service"

Kmann1
Regular Visitor

Trying to pay my bill using "Quicken Bill pay service"

Xfinity is a featured payee on the Quicken bill pay service. I set it up just as I do with Bank and Brokerage accounts and Quicken  says "invalid user name or password"  but quicken checks there login files and says that comcast is blocking. When I try to log back into my Xfinity account with my browser it asks me to reset my Password. I have 2 stage authentication turned on. Why does xfinity not send me a login verification text so I can confirm a legit login like me banks do??Biller that can be linkedBiller that can be linkedaddedaddedFailFail

ComcastJonathan
Official Employee

Re: Trying to pay my bill using "Quicken Bill pay service"

Hey there, thanks for flagging this for us. We're having the team look into it and will let you know why this wasn't whitelisted correctly.


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Kmann1
Regular Visitor

Re: Trying to pay my bill using "Quicken Bill pay service"

Thanks..I spent hours on this yesterday first with quicken support reviewing the failure logs and then with Xfinity support.....contact me on my account cell number an I can do an attempted connection and payment so you can confirm the fix if that helps.

Any idea when I can expect a resolution to this problem?

ComcastJonathan
Official Employee

Re: Trying to pay my bill using "Quicken Bill pay service"

We've submitted it, no ETA but we'll keep you posted. 

 

Also, PMing you for your mobile, thanks!


I am an Official Comcast Employee (On the HQ Identity Product and Serviceability Teams).
Official Employees volunteer their time outside of their normal day jobs to create the best customer experience possible. If and only if you've been tagged, you can PM us by clicking on our name and clicking "Send a Message"
ComcastJonathan
Official Employee

Re: Trying to pay my bill using "Quicken Bill pay service"

Hi all, a fix went out this weekend for this, let me know if you're still having issues.


I am an Official Comcast Employee (On the HQ Identity Product and Serviceability Teams).
Official Employees volunteer their time outside of their normal day jobs to create the best customer experience possible. If and only if you've been tagged, you can PM us by clicking on our name and clicking "Send a Message"
lou2020
New Poster

Re: Trying to pay my bill using "Quicken Bill pay service"

Spoiler
I'm having same issue. Comcast says account is locked 
tallyhoboy
New Poster

Re: Trying to pay my bill using "Quicken Bill pay service"

Trying to link biller . . . 

tallyhoboy_0-1602946857076.png

After clicking Link it Now
I enter my username and password

tallyhoboy_1-1602947147974.png

Authenticated is confirmered . . . 

tallyhoboy_2-1602947240892.png

Entered Identification code from mobile device . . . 

tallyhoboy_3-1602947380450.png

This is the where the system fails!

tallyhoboy_4-1602947493362.png

Please provide me with an idea to fix the link problem.

tallyhoboy
New Poster

Re: Trying to pay my bill using "Quicken Bill pay service"

Don't know why the snipping tool shots didn't appear the first time.

tallyhoboy_0-1602950411399.png

 

Again
Expert

Re: Trying to pay my bill using "Quicken Bill pay service"


@tallyhoboy wrote:

Don't know why the snipping tool shots didn't appear the first time.

tallyhoboy_0-1602950411399.png

 


They have to be approved by the forum Administrator.

 

There was an issue earlier this year with Quicken bill pay and it had to do with a change/update that Quicken made to their software.  Quicken Bill Pay was replaced by Quicken Bill Manager, and Bill Pay was retired on August 31st.

 

You may want to take a look at this article from Quicken on how to move from Bill Pay to Bill Manager.


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