Regular Visitor
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13 Messages
Trying to pay my bill using "Quicken Bill pay service"
Xfinity is a featured payee on the Quicken bill pay service. I set it up just as I do with Bank and Brokerage accounts and Quicken says "invalid user name or password" but quicken checks there login files and says that comcast is blocking. When I try to log back into my Xfinity account with my browser it asks me to reset my Password. I have 2 stage authentication turned on. Why does xfinity not send me a login verification text so I can confirm a legit login like me banks do??Biller that can be linked
added
Fail
XfinityJonathan
Official Employee
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839 Messages
5 years ago
Hey there, thanks for flagging this for us. We're having the team look into it and will let you know why this wasn't whitelisted correctly.
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Kmann1
Regular Visitor
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13 Messages
5 years ago
Thanks..I spent hours on this yesterday first with quicken support reviewing the failure logs and then with Xfinity support.....contact me on my account cell number an I can do an attempted connection and payment so you can confirm the fix if that helps.
Any idea when I can expect a resolution to this problem?
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XfinityJonathan
Official Employee
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839 Messages
5 years ago
We've submitted it, no ETA but we'll keep you posted.
Also, PMing you for your mobile, thanks!
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XfinityJonathan
Official Employee
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839 Messages
5 years ago
Hi all, a fix went out this weekend for this, let me know if you're still having issues.
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lou2020
New Poster
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1 Message
5 years ago
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tallyhoboy
New Poster
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8 Messages
5 years ago
Trying to link biller . . .
After clicking Link it Now
I enter my username and password
Authenticated is confirmered . . .
Entered Identification code from mobile device . . .
This is the where the system fails!
Please provide me with an idea to fix the link problem.
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tallyhoboy
New Poster
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8 Messages
5 years ago
Don't know why the snipping tool shots didn't appear the first time.
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Again
Expert
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31.9K Messages
5 years ago
They have to be approved by the forum Administrator.
There was an issue earlier this year with Quicken bill pay and it had to do with a change/update that Quicken made to their software. Quicken Bill Pay was replaced by Quicken Bill Manager, and Bill Pay was retired on August 31st.
You may want to take a look at this article from Quicken on how to move from Bill Pay to Bill Manager.
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