Trying to pay my bill using "Quicken Bill pay service"

[Kmann1]

Xfinity is a featured payee on the Quicken bill pay service. I set it up just as I do with Bank and Brokerage accounts and Quicken  says "invalid user name or password"  but quicken checks there login files and says that comcast is blocking. When I try to log back into my Xfinity account with my browser it asks me to reset my Password. I have 2 stage authentication turned on. Why does xfinity not send me a login verification text so I can confirm a legit login like me banks do??Biller that can be linkedaddedFail

[ComcastJonathan]

Hey there, thanks for flagging this for us. We're having the team look into it and will let you know why this wasn't whitelisted correctly.

[Kmann1]

Thanks..I spent hours on this yesterday first with quicken support reviewing the failure logs and then with Xfinity support.....contact me on my account cell number an I can do an attempted connection and payment so you can confirm the fix if that helps.

Any idea when I can expect a resolution to this problem?

[ComcastJonathan]

We've submitted it, no ETA but we'll keep you posted. 

Also, PMing you for your mobile, thanks!

[ComcastJonathan]

Hi all, a fix went out this weekend for this, let me know if you're still having issues.

[lou2020]

Spoiler

I'm having same issue. Comcast says account is locked 

[tallyhoboy]

Trying to link biller . . . 

After clicking Link it Now
I enter my username and password

Authenticated is confirmered . . . 

Entered Identification code from mobile device . . . 

This is the where the system fails!

Please provide me with an idea to fix the link problem.

[tallyhoboy]

Don't know why the snipping tool shots didn't appear the first time.

[Again]

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@tallyhoboy wrote:

Don't know why the snipping tool shots didn't appear the first time.

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They have to be approved by the forum Administrator.

There was an issue earlier this year with Quicken bill pay and it had to do with a change/update that Quicken made to their software.  Quicken Bill Pay was replaced by Quicken Bill Manager, and Bill Pay was retired on August 31st.

You may want to take a look at this article from Quicken on how to move from Bill Pay to Bill Manager.