This phone number is already associated with an Xfinity account

Glenp · ‎08-02-2020

I've seen articles on this as well but it hasn't helped me. I've recently bought a new phone with a new number but it seems that my new number is verified on someone else's xfinity account. All I see now is "This phone number is already associated with an Xfinity account". I just need help or a step to step process to get that number removed on that person's account. I couldn't find the support ticket section so I came here looking for answers, I have proof of my new number and my xfinity account as well.

ComcastJonathan · ‎08-03-2020

Hi @Glenp, we can take a look, can you PM me (click on my name, and click "send message")?

I am an Official Comcast Employee (On the HQ Identity Product and Serviceability Teams).
Official Employees volunteer their time outside of their normal day jobs to create the best customer experience possible. If and only if you've been tagged, you can PM us by clicking on our name and clicking "Send a Message"

This phone number is already associated with an Xfinity account

Re: This phone number is already associated with an Xfinity account