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This phone number is already associated with an Xfinity account

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New Poster

This phone number is already associated with an Xfinity account

I've seen articles on this as well but it hasn't helped me. I've recently bought a new phone with a new number but it seems that my new number is verified on someone else's xfinity account. All I see now is "This phone number is already associated with an Xfinity account". I just need help or a step to step process to get that number removed on that person's account. I couldn't find the support ticket section so I came here looking for answers, I have proof of my new number and my xfinity account as well.

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Official Employee

Re: This phone number is already associated with an Xfinity account

Hi @Glenp, we can take a look, can you PM me (click on my name, and click "send message")?


I am an Official Comcast Employee on the Identity Product Team and the Serviceability team at HQ.
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