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This account is no longer active. Users cannot be added.

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Regular Visitor

This account is no longer active. Users cannot be added.

I was using Xfinity back to last May, and I moved.

I would like to check the available offer for my current place.

But I saw messages like the following and the subject.

Looks like you can't make changes to this plan.

How do I restore my account so that I can update my current address?

Expert

Re: This account is no longer active. Users cannot be added.


@mellamoeason wrote:

I was using Xfinity back to last May, and I moved.

I would like to check the available offer for my current place.

But I saw messages like the following and the subject.

Looks like you can't make changes to this plan.

How do I restore my account so that I can update my current address?


You can't because the account no longer exists - it has been cancelled. You are now considered a new user so go that route.


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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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Regular Visitor

Re: This account is no longer active. Users cannot be added.

Thanks for the answer. My follow-up question is how do I untie my phone number with the current account?