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Soap Fault Message

New Poster

Soap Fault Message

Brand new to Xfinity.  Setting up on line.  Said I already had account, do I want to link new account.  I said yes.  Attempted to enter banking info to set up autopay.  Got soap fault message in small red letters at top.  Please help.  Thank you.

Official Employee

Re: Soap Fault Message

Hi there @JUSSI1, can you please message me with a screenshot of the image, and I'll pass it along to the My Account team to triage, thanks!


To send a private message, please click my name "ComcastJonathan" then select "Send a Message" on the right side.

I am an Official Comcast Employee on the Identity Product Team and the Serviceability team at HQ.
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