Community Forum
@martinscove12 wrote:
I am currenty signed in a a member and not primary user. I can not access my billing or make changes to the plan. I am the only user associated with this account and I've tried the steps suggested in other posts.
Addtionally, my bill increased 50% and now I don't have access to see why.
Check to make sure you are the primary.
To find your Primary user ID, use the Lookup Tool: https://idm.xfinity.com/myaccount/lookup
Just enter the requested information and you will see a listing of all the user ID's on your account, one of which will be the Primary ID.
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
