Setting up account

When I bought internet for my house for the past few days I'm trying to see when it'll come in and it just says thank you for your purchase we're setting up your account I've tried to press forgot ID but when i put in my info it says your info doesnt match our records but i can sign in but i now have 2 accounts cause i signed up with my email and phone number and when i search for the answer I found out that talking to a representive might help