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Secondary user but only user

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New Poster

Secondary user but only user

Same problem as many others--I cannot manage my account because I get an error message that I am a secondary user. When I look up my ID, "Owner" is blank. Please help!

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Official Employee

Re: Secondary user but only user

Hi @aimee2012,

 

We're seeing some folks who don't have their primary users, and others who do but aren't seeing the right access. I did some research and it seems like your account is semi-linked across two accounts, an inactive one and an active ones, but there was no identity on your new account on the back-end. I've tried relinking and setting the right default to your newer account. Let me know if you're seeing the right (current) account now. 

 

Thanks!

Jonathan

 

 


@aimee2012 wrote:

Same problem as many others--I cannot manage my account because I get an error message that I am a secondary user. When I look up my ID, "Owner" is blank. Please help!


 


I am an Official Comcast Employee on the Identity Product Team and the Serviceability team at HQ.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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New Poster

Re: Secondary user but only user

Looks good now! Thanks so much for your help.
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Official Employee

Re: Secondary user but only user

You bet, enjoy your services!!


I am an Official Comcast Employee on the Identity Product Team and the Serviceability team at HQ.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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New Poster

Re: Secondary user but only user

Hey I have this same problem. Can’t access account.
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Official Employee

Re: Secondary user but only user

Hi @Christianekins, I looked at your account, and your Xfinity ID is your mobile phone number, and not your email, the two are not linked. You're also in a soft disconnect due to non-payment, you can pay it without signing in here: https://customer.xfinity.com/lite

 


I am an Official Comcast Employee on the Identity Product Team and the Serviceability team at HQ.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!