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Says I am restricted from My Bill when I am Primary User?

DLKGray
New Poster

Says I am restricted from My Bill when I am Primary User?

When I attempt to log in to My Bill, the site says "As a secondary user, you cannot access restricted areas of My Account." However, I am the primary user of the account, and it even says so under my User Role. I would appreciate any help in fixing this so I can access My Bill.

ComcastJonathan
Official Employee

Re: Says I am restricted from My Bill when I am Primary User?

Thanks for flagging @DLKGray , we verified and promoted your role to primary, there was something up with the database entry.


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