Not a helpful Update:
Still unable to view my own account details or pay online.
I was on the phone with Comcast; spoke with 2 different people.
When I was being transferred for a 3rd time, the call disconnected...
The 1st guy, in Security department, was confused why it still had me listed as Prepaid even though I clearly have the Performance internet plan. He saw it on his own monitor. My name, address, SS# and cell all matched up and I verified my online username.
The 2nd guy couldn't resolve it, so he was transferring me to a 3rd guy in tech, but, again, call disconnected...
I can see the amount, due date and service type (performance/flex), including my equipment, but that's it.
Error message still pops up as restricted due to me having a prepaid plan... WHICH I DO NOT HAVE!
It expired this past Monday. Comcast even put it in red letters that it expired and asking me to pay to renew it again...
I'm confused and frustrated!
Hi sellyim_45, it sounds like your account will need to be migrated over to a new platform so that you can see your bill and enjoy all the other features that comes with your internet services. To get the ball rolling on this could you please send me a private message with your full name and street address by clicking on my name (ComcastAmir) and then click "Send a message"?