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Restricted Access, Not Primary User?

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New Poster

Restricted Access, Not Primary User?

Hi I am the only person that is on my account and am restricted on accessing my detailed bill.
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Gold Problem Solver

Re: Restricted Access, Not Primary User?

Double check your UserIDs on your home system with the Lookup tool at https://idm.xfinity.com/myaccount/lookup. After you enter the requested information you'll see a list of the UserIDs on your account and an indication of which one is Primary. Be aware that the Primary UserID online doesn't always correspond with a name on your billing statement.

If a Primary ID is not listed, contact one of their reps at the phone number on your bill or 1-800-Comcast, or use one of the other options on https://www.xfinity.com/support/contact-us/ and have them fix the problem.