Community Forum

Required second email or mobile number?

a2903
Contributor

Required second email or mobile number?

Hi,

My dad is 89.  He has a Comcast account, but doesn't have a mobile phone, or any other email address.  He used to be able to check his email on Comcast's website.  Now, Comcast won't let him in unless he gives either a second email address or a mobile phone number.  He has neither.

What can he do?

jav6joev
Bronze Problem Solver

Re: Required second email or mobile number?


@a2903 wrote:

Hi,

My dad is 89.  He has a Comcast account, but doesn't have a mobile phone, or any other email address.  He used to be able to check his email on Comcast's website.  Now, Comcast won't let him in unless he gives either a second email address or a mobile phone number.  He has neither.

What can he do?


Well, it's easy enough to set up a Google mail account at https://www.google.com/gmail/about/.   It doesn't need to be used but could help satisfy the Comcast requirement.  Maybe you could set it up for him and share the credentials if access is needed.

Joe V
(not a Comcast employee, just another paying customer)
a2903
Contributor

Re: Required second email or mobile number?

Thanks for the reply.  I know I could set up another email account anywhere, yahoo, excite, mystart, etc., but I'd rather not have to do a workaround.

I think it's nuts that he used to be able to log in, but no longer can.

Or, I just set up a local email client on his desktop, such as Thunderbird.

(Google is not my cup of tea.)

ComcastJonathan
Official Employee

Re: Required second email or mobile number?

Hi @a2903, he's probably going through the security check that we put up to ensure contact points are added and up to date, but he can click "looks good" or "ask me later" to bypass it. The reason the contact point is critical is because we want to get away from secret question and answer for password recovery, which is not secure.

 

ComcastJonathan_0-1595110890876.png

 


I am an Official Comcast Employee (On the HQ Identity Product and Serviceability Teams).
Official Employees volunteer their time outside of their normal day jobs to create the best customer experience possible. If and only if you've been tagged, you can PM us by clicking on our name and clicking "Send a Message"
a2903
Contributor

Re: Required second email or mobile number?

But there is no such option.

 

Security Check.jpg
ComcastJonathan
Official Employee

Re: Required second email or mobile number?

Thanks for sharing, let me look into that one. Can you private message me his comcast.net email?


I am an Official Comcast Employee (On the HQ Identity Product and Serviceability Teams).
Official Employees volunteer their time outside of their normal day jobs to create the best customer experience possible. If and only if you've been tagged, you can PM us by clicking on our name and clicking "Send a Message"