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Remove old addresses from my account

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New Poster

Remove old addresses from my account

Hi,

I have two old addresses still linked to my account. I have no active services or bills due for those accounts. Would I be able to get them removed?

Thank you.
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Official Employee

Re: Remove old addresses from my account

Hi @Muddemaster 

 

We've got documentation for that right here!

https://www.xfinity.com/support/articles/switching-between-multiple-accounts

 

Unlinking Accounts
You can view the accounts your Xfinity ID is linked to by navigating to the Linked Accounts section of Account Details on the Settings page. In order to unlink from an account, you can select the Unlink action next to the desired account. After unlinking, you will no longer have access to Xfinity Services or My Account for that account. To regain access, the primary user for the account will need to add you as a user.
 
In addition, a primary user can unlink any secondary users from their account by selecting the option to Remove them from the Users view in My Account.

 

 

 


@Muddemaster wrote:
Hi,

I have two old addresses still linked to my account. I have no active services or bills due for those accounts. Would I be able to get them removed?

Thank you.

 


I am an Official Comcast Employee on the Identity Product Team and the Serviceability team at HQ.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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