Hi there @SorleyBoyTX.
The only time we prompt for your password to be reset is if you've been compromised and one of your secondary identities was flagged as compromised. A strong password is critical, necessary, but not always sufficient.
If you have any further questions about your compromised account, you can contact our CSA team.
The Customer Security Assurance organization has been established to ensure a safe and secure online experience for Comcast customers. This team is a dedicated group of security professionals who respond to issues pertaining to phishing, spam, infected computers (commonly referred to as bots), online fraud and other security issues.
- Business Hours: 6:00am - 2:00am EST, 7 days a week
- Contact: 1-888-565-4329
@SorleyBoyTX wrote:
NEVER tell me when to reset my password. NEVER. I don't work for you.
The password is more secure than 99.9% of all the others.
You're already on a razor's edge with many of us.
Spend more time worrying about keeping your service up. We'll let you know if we need password help.
I am an Official Comcast Employee on the Identity Product Team and the Serviceability team at HQ.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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