I am having this same issue, however the fix does not work as comcast "does not recognize my street address"
I need internet during this pandemic, please help
Having the same issue. Posting to see if I can then send private message since I don't get that option either.
@ComcastMorgan , not able to send you a private message. Could you please let me know how to do that so I can get the billing issue resolved?
@ComcastMorgan I tried to follow the steps outlined above. However, I did not receive a confirmation code so did not make it past that step. I was able to private message you after posting a couple of times.
Unfortunately, I seem to be having the exact same issues that many others have had. I tried to go through the "forgot username"/"Xfinity ID" option but when I try entering both my phone number and email address it says they're already linked to another account (I've never had Xfinity prior to these past 3 weeks) so it seems like my address isn't listed on the account correctly. Is there a new fix, or do we still need to PM a Customer Service Representative?
Hi everyone. We hope you all are staying safe. We know it's frustrating not being able to successfully get logged into your online account in order to manage your account. We are here to help and we will get this resolved as soon as possible. For those who have not already done so, please send me a PM with your first and last name, along with your current physical address and we will get started.
To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.
Thank you much!
@ComcastMorgan I can't find anywhere to send you a private message. I clicked your name, there is no "send a message" on the right side...
I am glad you got it worked out, lissakindt. In the future, please just wait for us to request that you send us a PM before doing so. Thanks for your understanding!
It was nice working with you, jnun055 and kguerrero7. I'm happy we were able to get this fixed. Take care!
For those that may come across this thread and have not been helped yet, I encourage you to try following the prompts in this link: https://xfin.tv/3c06UyH if you have not done so already. Thanks everyone.