Community Forum

Primary User Deceased

tomdenb
New Poster

Primary User Deceased

My wife was the primary user, she is now deceased.  I am the secondary user and am have restrictions.  Don't have any of the information for my wife's email infor as that has all been closed. How do I go about getting me set up as the Primary User with my email and password.

 

Thanks!

ComcastJonathan
Official Employee

Re: Primary User Deceased

Hi @tomdenb , I'm truly sorry for the loss of your wife. 

 

We've been working hard to create a better experience for customers like you who have been going through a difficult time. Please fill out the submission form here, which will walk you through the next steps you'll need to have administrative rights transferred to you.

https://www.xfinity.com/support/account-management/bereavement

and don't hesitate to reach out if you have any questions!

 


@tomdenb wrote:

My wife was the primary user, she is now deceased.  I am the secondary user and am have restrictions.  Don't have any of the information for my wife's email infor as that has all been closed. How do I go about getting me set up as the Primary User with my email and password.

 

Thanks!


 


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