New Poster
•
1 Message
Primary User Deceased
My wife was the primary user, she is now deceased. I am the secondary user and am have restrictions. Don't have any of the information for my wife's email infor as that has all been closed. How do I go about getting me set up as the Primary User with my email and password.
Thanks!
XfinityJonathan
Official Employee
•
839 Messages
5 years ago
Hi @tomdenb , I'm truly sorry for the loss of your wife.
We've been working hard to create a better experience for customers like you who have been going through a difficult time. Please fill out the submission form here, which will walk you through the next steps you'll need to have administrative rights transferred to you.
https://www.xfinity.com/support/account-management/bereavement
and don't hesitate to reach out if you have any questions!
0
0