mg50500's profile

Frequent Visitor

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10 Messages

Monday, December 30th, 2019 7:00 PM

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Portal keeps telling me I'm a secondary user

I'm unable to do anything with my account such as change services, or even view my bill because the portal keeps telling me that I am a secondary user. I have called repeatedly and spoken with agents over chat to fix this and keep getting the same issue. Furthermore, I am receiving calls that I have surpassed by alloted bandwidth when I have already upgraded to the unlimited plan over chat, but for the reasons above I am not even able to confirm as such.

 

Maybe I shouldn't pay the bill either since apparently I am not the owner.

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Frequent Visitor

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10 Messages

6 years ago

The primary user field shows entirely blank - as if there was a username there but nothing shows. Below it shows my account as secondary user.

Expert

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31.9K Messages

6 years ago


@mg50500 wrote:

I'm unable to do anything with my account such as change services, or even view my bill because the portal keeps telling me that I am a secondary user. I have called repeatedly and spoken with agents over chat to fix this and keep getting the same issue. Furthermore, I am receiving calls that I have surpassed by alloted bandwidth when I have already upgraded to the unlimited plan over chat, but for the reasons above I am not even able to confirm as such.

 

Maybe I shouldn't pay the bill either since apparently I am not the owner.


Try the Xfinity ID lookup tool to find out what your primary ID is.

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