New account number not available on MyAccount website

[flash333]

I recently moved back to my original home address and moved comcast service back to that address. In doing so Comcast gave me a new account number. When I login to My Account all I se are the old accounts. How can I get this fixed so when I login I see my current account?

[BruceW]

Comcast often creates a new Primary UserID when it creates a new account #. Double check your UserIDs on your home system with the Lookup tool at https://idm.xfinity.com/myaccount/lookup. After you enter the requested information you'll see a list of the UserIDs on your account and an indication of which one is Primary. Be aware that the Primary UserID online doesn't always correspond with a name on your billing statement.

If the ID you are using is not Primary, you'll need to log in with the Primary ID. If you need help with that, or if your ID is Primary but you still don't have access, contact one of their reps at the phone number on your bill or 1-800-Comcast, or use one of the other options on https://www.xfinity.com/support/contact-us/ and have them fix the problem.

[flash333]

When I enter my e-mail on the "provide a contact method" page nothing happens, the screen just refreshes. When I enter my cell number I get "This phone number is already associated with another Xfinity account". So basically I can't proceed.

[BruceW]

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@flash333 wrote: When I enter my e-mail on the "provide a contact method" page ...

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What is the web address of that page? What do you get using the Lookup tool at https://idm.xfinity.com/myaccount/lookup?

[flash333]

https://idm.xfinity.com/myaccount/lookup?execution=e1s4

That's where I get what I described in my previous reply.

[flash333 · Accepted solution]

I called in, got an agent within 5 minutes, and she was quickly able to link my new account. So this problem has been solved.