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New account but unavailable

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New Poster

New account but unavailable

I just started a new account for internet only on Sunday, August 16 2020. I just tried to access new account info on where my new equipment is. And I have no access. It directs me to a page that says logout, you no longer have an account. Please help me
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Official Employee

Re: New account but unavailable

Start with going to www.Xfinity.com/id and check to make sure you have the correct sign in credentials. At times it may be your mobile phone number.

I am an Official Comcast Employee on the Identity Product Team and the Serviceability team at HQ.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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