scullen27's profile

Regular Visitor

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3 Messages

Wednesday, October 28th, 2020 4:00 AM

Closed

Need to post before I can PM

Apparenlty I need to post before I am able to PM an employee. 

 

This is that post. 

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Expert

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31.9K Messages

5 years ago


@scullen27 wrote:

Apparenlty I need to post before I am able to PM an employee. 

 

This is that post. 


Don't be surprised if you don't hear from an employee.

 

The sending of a Private Message to anyone in the Forums, especially Official Employees, unless specifically requested, is against the Forum Guidelines and the Acceptable Use Policy.  
 
Please do NOT send any of the Official Employees private messages unless they request it. By doing so they are being flooded with PM's and are being bogged down in trying to answer all of them. This keeps them from doing their job effectively here in the forums and defeats the purpose of the forums.
 
Thanks

Regular Visitor

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3 Messages

5 years ago

Thank you,

 

I was hitting the issue found here and following guidance to PM found here.  

Official Employee

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839 Messages

5 years ago

We'd typically remove posts like these but it's good for the forum community to be reminded of Again's note. 

 

We recommend you start with this post that was built based on most questions asked in this subforum:

https://forums.xfinity.com/t5/Sign-In-and-Account-Management/Top-Troubleshooting-Scenarios-START-HERE-BEFORE-POSTING/td-p/3366881

 

If that doesn't answer your questions, post here and we'll take a look for you.

Official Employee

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839 Messages

5 years ago

I believe there was a datacenter issue but it should be resolved, it's different than the issue that appeared last year (same symptoms, different root causes)

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