Regular Visitor
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3 Messages
Need to post before I can PM
Apparenlty I need to post before I am able to PM an employee.
This is that post.
Regular Visitor
•
3 Messages
Apparenlty I need to post before I am able to PM an employee.
This is that post.
Again
Expert
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31.9K Messages
5 years ago
Don't be surprised if you don't hear from an employee.
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scullen27
Regular Visitor
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3 Messages
5 years ago
Thank you,
I was hitting the issue found here and following guidance to PM found here.
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XfinityJonathan
Official Employee
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839 Messages
5 years ago
We'd typically remove posts like these but it's good for the forum community to be reminded of Again's note.
We recommend you start with this post that was built based on most questions asked in this subforum:
https://forums.xfinity.com/t5/Sign-In-and-Account-Management/Top-Troubleshooting-Scenarios-START-HERE-BEFORE-POSTING/td-p/3366881
If that doesn't answer your questions, post here and we'll take a look for you.
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XfinityJonathan
Official Employee
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839 Messages
5 years ago
I believe there was a datacenter issue but it should be resolved, it's different than the issue that appeared last year (same symptoms, different root causes)
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