Need to post before I can PM

[scullen27]

Apparenlty I need to post before I am able to PM an employee. 

This is that post. 

[Again]

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@scullen27 wrote:

Apparenlty I need to post before I am able to PM an employee. 

This is that post. 

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Don't be surprised if you don't hear from an employee.

The sending of a Private Message to anyone in the Forums, especially Official Employees, unless specifically requested, is against the Forum Guidelines and the Acceptable Use Policy.  

Please do NOT send any of the Official Employees private messages unless they request it. By doing so they are being flooded with PM's and are being bogged down in trying to answer all of them. This keeps them from doing their job effectively here in the forums and defeats the purpose of the forums.

Thanks

[ComcastJonathan]

We'd typically remove posts like these but it's good for the forum community to be reminded of Again's note. 

We recommend you start with this post that was built based on most questions asked in this subforum:

https://forums.xfinity.com/t5/Sign-In-and-Account-Management/Top-Troubleshooting-Scenarios-START-HER...

If that doesn't answer your questions, post here and we'll take a look for you.

[scullen27]

Thank you,

I was hitting the issue found here and following guidance to PM found here.  

[ComcastJonathan]

I believe there was a datacenter issue but it should be resolved, it's different than the issue that appeared last year (same symptoms, different root causes)